Introduction

We will help you to use social media more efficiently and intelligently, to reduce customer turnover, by using our technology to reduce the noise.

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Churnbar combines social media search, analysis, and classification to feed relevant posts to your customer service team for action.

Churnbar reduces the noise, so you can find the posts you need to act on faster

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There may be a lot of posts about your business, but not all of them need action from your team

Classification

“You define the classifications by manually classifying a proportion of posts. These are used to train – and retrain – the system, keeping the classification up to date as your needs, and those of your customers, change.”

How we work:

  1. 1
    You tell us the keywords important to your business.
  2. 2
    We set up a search, and open the training app to your team.
  3. 3
    Your team classify posts according to your criteria.
  4. 4
    These are used to train the classifier, which then only feeds Actionable posts to your agents.

To contact us for more information talk to us

Latest posts from our Blog

  • The Scotland Debate #10: The Future Role of the Queen.

    This is the tenth in our series on mentions of Scotland and Independence in Social media and online news.  As before, the posts collected have been classified as “pro”, “undec”, “anti”, and “news”, and the chart below tracks these through the week. The chart shows that both pro-Independence and anti-Independence … Continued

  • Scotland #9 – The Local Elections.

    We have continued our search across social media and online news for “Scotland” AND (“Independence” OR “Referendum”), and here present our analysis of the conversations found in the week from 30th April to 6th May, 2012. There were local elections across the United Kingdom on Thursday May the 3rd, to … Continued

  • Scotland #8: The Debate continues.

    This post covers social media posts returned by the search term (“Scotland” AND (“Independence” OR “Referendum”)) between 23rd April and 29th April. The posts found were classified, using our human / machine system, into the following categories: “pro” – pro Independence; “undec” – undecided (mainly questions about outcomes or comments … Continued

To find out more about our Social media reports

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